Policies
Ellipsis Music Policies
Review how our transcription and arrangement services work, what is included in revisions, and how digital shop refunds are handled before you place an order.
How It Works
Our process is designed to keep custom music preparation clear, accurate, and easy to follow from request to delivery.
Step 1
Submit Your Request
Send us your audio file (MP3, WAV, YouTube link, or similar) together with your requirements, preferred instrumentation, and any special instructions.
Step 2
Assessment & Quotation
We review your request and provide an estimated price, turnaround time, and scope of work. Production begins only after you approve the quotation.
Step 3
Production & Delivery
All transcriptions and arrangements are manually prepared and reviewed for musical accuracy before delivery.
Timing
Estimated Turnaround Times
Delivery times may vary depending on project complexity and current workload.
Lead Sheet Transcription
1–2 business days
Piano Score Transcription: 2–3 business days
Arrangements
Simple Transcriptions & Arrangements: 4–5 business days
Orchestra Arrangements: 10–14 business days
Revisions
What Revisions Include
Each project includes up to two (2) complimentary revision rounds within the original project scope.
Included revisions may cover:
- Note or rhythm corrections
- Chord corrections
- Lyrics alignment
- Dynamics, articulations, and notation updates
- Minor formatting adjustments
If your request changes the original scope—such as adding instrumentation, inserting new sections, changing the arrangement style, or requesting more than two rounds of revisions—we may provide a revised quote.
Ellipsis Music
Rush services may be available for an additional fee, subject to schedule availability.
Refunds
Premium Shop Refund Policy
All sheet music sold in the Ellipsis Music Shop consists of digital downloadable products. Due to the nature of digital files, all sales are generally final.
Refunds or replacements may be granted if:
- You were charged multiple times for the same order.
- You received the wrong product.
- You received a corrupted or incomplete file that cannot be replaced.
- The product substantially differs from its description.
Refunds are not available for:
- Accidental purchases
- Change of mind
- Ordering the wrong title, key, instrumentation, or edition
- Orders that were successfully downloaded, unless one of the approved situations above applies
If you encounter any issues, please contact us within 7 days of purchase and include:
- Your order number
- The purchased title
- A brief description of the problem
We aim to respond within 1–2 business days.
